|
Before posting a question, we strongly encourage you to search our mailing list
archives, our website, and our wiki for the answer. To expedite technical
support, questions and problem reports must adhere to our
technical support guidelines.
PLoS Computational Biology has published a good set of
guidelines for seeking online scientific help.
In particular, when sending us a specific browser screenshot, we recommend
that you use our Session tool to create
a link that fully captures the browser settings. Be sure to removed the
"hgsid" parameter and setting from any URL sent to us, as this can
cause your personal settings to change unexpectedly.
Unless otherwise noted, questions and comments submitted to
the Genome Browser forums are publicly accessible and searchable. Please
do not post confidential information to our public forums.
Website and data questions:
genome@soe.ucsc.edu
Publicly searchable, interactive discussion forum for questions about the
UCSC Genome Browser software, annotation database, genome assemblies, and
release cycles (high volume).
[Subscribe]
[Unsubscribe]
[Search the genome archives]
Comments and suggestions:
Suggestion Box
Private forum for suggesting new tracks, utilities, and other features for
the Genome Browser.
Mirror and source code questions:
genome-mirror@soe.ucsc.edu
Publicly searchable, interactive discussion forum for questions about the
setup and maintenance of Genome Browser mirrors. Commercial use of the source
code and binaries requires a license.
[Subscribe]
[Unsubscribe]
[Search the genome-mirror archives]
[Set up a mirror]
[Mirror list]
Server and website access problems:
genome-www@soe.ucsc.edu
Private forum for reporting server errors or other problems accessing the
UCSC Genome Browser or BLAT servers.
Scheduled service interruptions for system maintenance are
posted to the genome-announce forum and our twitter feed.
Genome Browser announcements:
Notifications from the Genome Browser project team about new software and
data releases, and other items of interest to Genome Browser users (low
volume).
[Subscribe]
[Unsubscribe]
[Search the genome-announce archives]
Genome Browser Training Program:
ucscgbtraining@soe.ucsc.edu
For information about our newly expanded on-site training program, email our
training department or visit
our signup page.
| 
